Frequently Asked Questions

SHIPPING

  • We offer free shipping on all orders, with no minimum purchase required.
  • Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a tracking confirmation via email.
  • All lighting items are carefully packaged and shipped via trusted carriers to ensure safe delivery.
  • Yes, we ship to selected international locations. Delivery times may vary depending on your region.
  • In rare cases of delay, our support team will assist you with updates and next steps..

RETURNS & EXCHANGES

  • We offer a 15-day satisfaction guarantee. If you’re not satisfied, you may request a return within 15 days of delivery.
  • Returned items must be unused, in original packaging, and in resalable condition.
  • Some items may be excluded for hygiene or clearance reasons. Please refer to our return policy for details.
  • Once received and inspected, refunds are processed within a few business days.

PRODUCTS & MATERIALS

  • We use carefully selected materials such as wood, metal, glass, and high-quality polymers to ensure durability and visual comfort.
  • Yes. Each product undergoes quality checks to meet safety and performance standards.
  • Our designs focus on soft, even illumination to reduce glare and create a comfortable atmosphere.
  • Yes. Natural materials may show subtle variations, which are part of their unique character.

INSTALLATION & USE

  • Most products are designed for simple installation. For wall and ceiling lights, professional installation is recommended.
  • Bulb inclusion varies by product. Please check the product description for details
  • Yes. Our lighting is suitable for bedrooms, living rooms, hallways, and more. Specific use recommendations are listed on product pages.

ORDERS

  • Tracking details are sent via email once your order has shipped.
  • Please allow up to 24–48 hours for tracking updates. If issues persist, contact our support team.
  • Orders can only be modified or canceled within a short window after placement. Contact us as soon as possible for assistance.
  • If your order arrives damaged, contact us immediately with photos and we’ll resolve it promptly.

WARRANTY

  • Yes. Our products come with a limited warranty covering manufacturing defects.
  • The warranty covers defects in materials and workmanship under normal use.

PAYMENTS & FINANCING

  • We accept major credit cards and secure online payment methods available at checkout.
  • Yes. All transactions are processed using secure, encrypted payment systems